Full Manufacturers' Warranty on all Products

Every item we sell here at Tonerpak is genuine brand name manufacturers' product with full warranty. If you ever have a problem with a faulty product, please contact us at the earliest opportunity to arrange replacement, repair or refund (as per manufacturers' warranty).

EVERY ITEM WE SELL IS 100% GUARANTEED

Product warranty information:

Brother
Brother require all faulty item claims to be sent by us to Brother Australia for evaluation. Brother require a print sample, copy of original tax invoice or proof of purchase and a print configuration report with all toner and drum returns. If Brother rejects the claim, you will be notified. Thermal transfer rolls will be replaced only. Please note: This process may take up to 6 weeks to complete.

Canon
All Canon items must weigh above the minimum return weight to approval. Canon ink cartridges will be tested and checked against the fault claimed. Canon's return approval decision will be made based on the results of these tests. Canon toner cartridges must have a test page of the fault. If a test page is not supplied the claim will be rejected, as we cannot pursue the claim with Canon.

Epson
All Epson claims must be accompanied by a WAR number (Epson Ref#), else they will be denied and returned to you. To obtain a WAR number, please call your Epson state branch, details at www.epson.com.au

HP
Ink cartridge warranty is valid until the genuine HP ink is depleted as indicated by the printer, or the end of warranty date is reached, whichever occurs first. Ink cartridges will also be checked against HP’s minimum return weights
(see http://h10025.www1.hp.com/ewfrf/wc/document?cc=au&docname=c00206040).
HP toner cartridges will require a print sample of the fault, and are tested under the same process as the ink cartridges
(see http://h20423.www2.hp.com/program/printingsupplies/au/en/warranty.asp#laserjet).

Konica Minolta
Tonerpak do not handle Konica Minolta returns, you will need to contact the Konica Minolta help desk on 1800 456 999 . Konica Minolta will only accept returns from the actual user of the product, and once deemed faulty will replace the item directly.

Kyocera
All Kyocera returns must have copy counts, serial numbers, and details of fault and test pages if the item is a toner/drum.

Lexmark
Cartridges are warranted to be free from defects in materials and workmanship - Contact Lexmark on 1300 362 192

OKI
Tonerpak do not handle OKI returns, you must contact the OKI Customer Service Satisfaction Centre on 1800 807 472 and follow the voice prompts to the Technical Support department. There you can discuss your issue with the Technical Support Team. If OKI deems your claim to be substantiated then you will be directed to forward the faulty item to your nearest OKI representative (NOT Tonerpak) for assessment. If the item is faulty, OKI will issue replacement stock. You may also contact the OKI Technical Support department by email at cscentre@oki.com.au

Panasonic
Fax rolls will not be accepted back as faulty items. If you have a problem with these items please call the Panasonic service centre. Panasonic require the following information before accepting any Toner or Drum unit for assessment; a samples of what the products are doing, meter readings of when the toner/drum was installed and a reading of when it faulted. Panasonic are very strict with this and unless they have all three they will not assess the goods. Tonerpak has no option but to insist that these three items of information must be supplied to us with your Return Request or your claim will have to be denied.

Samsung
Call the Samsung Customer Care Centre on 1300 362 603 or 1300 550 226, they will diagnose the fault. - Contact Tonerpak on 1300 768 350 if requested by Samsung, otherwise they will deal with the faulty product.

Other Brands
Please contact Tonerpak on 1300 768 350

For printer troubleshooting, warranty and service enquiries

Epson Printers Contact Epson on 1300 361 054

HP Call HP Customer Care, service and technical support on 13 10 47

Lexmark warranty and phone support - 1300 362 192

Canon NSW (02) 9805-2864, QLD (07) 3214-6111, ACT (02) 6201-4777, VIC/TAS (03) 9881-0111, SA/NT (08) 8201-9222, WA (08) 9347-2345